Refund Policy

We want customers to have a fair opportunity to evaluate Fuel Max. This Refund Policy explains our 30-day money-back guarantee, returns, cancellations, replacements, optional add-ons, and recurring VIP membership charges.

30-Day Money-Back Guarantee

Fuel Max purchases are covered by a 30-day money-back guarantee. For physical products, the 30-day period begins on the date the order is delivered according to carrier records. For a VIP membership renewal that does not include a physical shipment, the 30-day period begins on the date of the renewal charge.

To request a refund within the applicable 30-day period, email support@fuelsave-max.com with your order number, the email address used for the purchase, and a short explanation of the request. We may request photographs or other information reasonably needed to verify the order, product condition, damage, defect, or delivery issue.

Return Authorization and Instructions

Do not send a product to an address found online or on a shipping label without first contacting us. Approved returns must follow the instructions and return destination provided by our support team. A return address, authorization number, or prepaid label will be provided by email when applicable.

Unless the product is defective, damaged in transit, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs. Original shipping charges are nonrefundable unless the entire order was not delivered, we shipped the wrong product, the product arrived materially damaged or defective, or applicable law requires a refund.

Returned products should include the device and any included accessories and should not show damage caused by misuse, abuse, unauthorized modification, or improper installation. Reasonable use needed to evaluate the product will not by itself disqualify an otherwise timely return.

Damaged, Defective, Incorrect, or Missing Items

Email support@fuelsave-max.com promptly if an item arrives damaged, defective, incomplete, or different from what you ordered. Include the order number and clear photographs when reasonably possible. After review, we may provide replacement parts, a replacement product, reshipment, or a refund at no additional cost, as appropriate.

Refund Processing

Once a refund is approved, it will be issued to the original payment method. We aim to initiate approved refunds within seven business days after receiving and inspecting the return, or after determining that no return is required. Your bank, card issuer, PayPal, or other payment provider may need additional time to post the credit.

We do not issue cash refunds, gift cards, or credits in place of a required refund unless you expressly agree and applicable law permits it.

Order Cancellations

Cancellation requests should be emailed immediately to support@fuelsave-max.com. If the order has not entered fulfillment, we will make a reasonable effort to cancel it and refund the payment. If it has already shipped, you may request a return under this policy after delivery.

Fuel Max VIP Membership

If you accept the Fuel Max VIP offer, you authorize an initial charge of $17.49 and recurring membership charges of $9.99 per month until canceled. The initial VIP offer includes one Fuel Max 2.0 device and member benefits. Monthly renewal charges are for continued membership benefits; no additional physical product is promised with a renewal unless a future offer expressly states otherwise.

You may cancel the VIP membership at any time by emailing support@fuelsave-max.com before the next renewal is processed. Include the order email and, if available, your order number. Cancellation stops future recurring charges. A request received after a renewal has processed will stop later renewals.

The initial VIP purchase is covered by the physical-product 30-day guarantee measured from delivery. A membership-only renewal charge is covered by the 30-day guarantee measured from the charge date. Timely approved refunds are returned to the original payment method.

Optional Protection Add-Ons

Fuel Max Coverage and Journey Package Protection are optional add-ons. Fuel Max Coverage requests and Journey Package Protection claims should be submitted to support@fuelsave-max.com with the order number and reasonable supporting details. Coverage does not apply to intentional damage, fraudulent claims, unauthorized modifications, or circumstances expressly excluded at checkout or in the applicable offer. These add-ons are service benefits and are not insurance unless expressly identified as insurance.

Abuse and Legal Rights

We may deny claims involving fraud, material misrepresentation, repeated abuse, deliberate damage, or products not purchased through our checkout. Nothing in this policy limits non-waivable rights or remedies available under applicable consumer-protection law.

Contact

For cancellation, return, replacement, or refund requests, email support@fuelsave-max.com.